Payment, Refund and Dispute Policy

Payment currency

Every developer account has an explicit contract currency. Checkout must use that same currency; providers that do not support it are blocked.

Confirmation

A payment is recorded only after signed provider confirmation or authorised manual review. Receipts identify the amount, currency, reference and property allocation.

Refunds and reversals

Refund requests are decided by the property developer under the buyer's contract and applicable law. Approved refunds, reversals and chargebacks are recorded as immutable adjustments; original payment records are retained for audit.

Disputes

Buyers should open a support case and provide the receipt or provider reference. Tora Land and the developer will preserve the audit trail and respond with the applicable provider and contractual evidence.

Contact

Payment concerns: payments@tora.land.